FAQs

What kind of materials are used to make Coastline Products? 
We use a combination of cotton canvas and polyester canvas for all of our pillows, totes and wine bag constructions. Our scarves are 100% silk.

What about washability? How do you wash Coastline Products?
Our pillows and totes can be washed inside out on a cold, delicate cycle. Try "Shout" on the white handles. Our silk scarves should be professionally dry cleaned. 

Where are Coastline Products made?
Our products are currently made in Maine, Florida and Oregon. We aim to produce our items in the locations they represent (or in the regions they represent) so we can continue to support local economies and local talent as much as possible. 

When will my item ship?
We are a small business and continue to evolve to become faster and more efficient. Part of the beauty of our process is that we are physically making, packaging and shipping your items from a studio, not a factory or fulfillment center. We are not yet up to Amazon Prime speeds but we are improving, and we think the quality of our products will delight you. That said, orders may take up to two weeks to ship in the event that we are backed up. 

What is the return policy?
We are a small handmade business, and all sales are final. We do not offer refunds. We are here to make quality items, so if there is a defect in the good you receive, please contact us immediately and we will replace the item for you. Please claim any defective items within 14 days. We will pay all shipping charges for defective items. Please email info@coastlinebyannezimmerman.com for more information or call 866.296.3577 to report a defective product. 

What is the exchange policy?
You may exchange a product if you feel you chose the wrong item. Please exchange your piece within 14 days of receipt and we will ship your new item when we receive the original back. Your item must be in new condition and not worn, used or washed. You are responsible for the shipping costs associated with sending your exchange back to us. Please email info@coastlinebyannezimmerman.com for more information or call 866.296.3577 to set up an exchange.

I don't see my coastline on your roster of featured locations. How do I get my hands on my own coastline? 
We are working very hard to continue to add your favorite locations to our products list. If you would like to nominate your coastline, please visit us here to tell us where you think we should go next. In the event that you would like to create a custom piece, please visit our custom listings here